Research, design and development of DocBox by Worrell. Research, design and development of DocBox by Worrell.
DocBox

A care model inspired by the ER

Skills Used
Engineering, Industrial Design, Prototyping, Research & Strategy, User Experience & Interface Design

Inspiration for some of the best medical technologies has come from observing care administered in the most extreme conditions. In an attempt to gain that inspiration, Worrell researchers and designers visited sites across Europe and North America, interviewing the world’s busiest ER surgeons. Worrell expected to identify new products and workflows for those settings, but instead discovered systems and products already fully capable of rapid, coordinated, protocol-driven care.

As a result, Worrell asked this question:– What if the best way to improve the practice of emergency medicine is to keep those who don’t need it away from the emergency room? What if there was a way to receive non-life threatening medical attention in the comfort of your own home?

Research, design and development of DocBox by Worrell.
Research, design and development of DocBox by Worrell.
Research, design and development of DocBox by Worrell.
Research, design and development of DocBox by Worrell.
Research, design and development of DocBox by Worrell.

Our Approach

This question led to an experiment with an alternative care touch point—a 21st-century first aid kit that would allow users in their own homes to test and send their vital health information to a nurse.. Worrell put its human factors, design research, industrial design and user experience teams on the job to produce functional prototypes for preliminary user testing. Thanks to a partnership with the Children’s Hospitals & Clinics of Minnesota, Worrell refined the initial product specifications with feedback from 30 pediatric asthma patients.

Research for DocBox
Concept sketches for DocBox
Ethnographic research and workflow analysis for DocBox

Key Activities

Clinical Workflow Analysis

Patient Experience Modeling

Use Case Analysis

Ideation Workshops

User Experience Design

FDA Regulatory Planning

Clinical Study Logistics

Strategic Partner Assessments

Industrial Design Concepts

Appearance Models

Functional Prototyping

Branding

Colors, Materials and Finishes Schemes

Clinical Usability Testing

Results

The kit includes instruments and devices such as a camera, thermometer, blood pressure monitor, EKG, and pulse oximetry. On the other end of the device, a nurse is able to view key information related to the patient’s current and historic health data, including medical records, vital signs, GPS location and clinical decision support protocol systems. Thanks to a simple user interface and clear information hierarchy, the kit allowed these caretakers to quickly assess the most important information. By enabling a seamless interaction between patients, caregivers and providers, , the device demonstrated the potential for a meaningful reduction in emergency care visits.

Ethnographic research and workflow analysis for DocBox
Research and co-creation for DocBox
Concept sketches for DocBox
Prototyping and engineering for DocBox
Testing and research for DocBox
Prototyping and testing for DocBox
Prototyping for DocBox

Update

Featured in Worrell’s “Insights from the ER” video, this first aid kit gained attention from doctors, hospitals and media outlets from around the world, including Fast Company Magazine. It also propelled Worrell’s design teams into related health and telemedicine development projects that are either in development or nearing commercialization.

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